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Return Policy

Last updated: 28 September 2026

This policy applies to orders placed on asaicookware.com and delivered within India. Orders placed on Amazon or any other marketplace follow that platform's own return policy.

We offer a 7-day exchange and refund policy. On regular orders, any unused product can be returned for a full refund or exchanged for a different colour, size or any other product on our store.

Orders placed during a site-wide sale, such as ZeroFest, can be exchanged but not returned for a refund.

If anything arrives damaged, defective or incorrect, we will fix it entirely at our cost, whatever the order type.

To raise a request, email care@asaicookware.com or WhatsApp us on +91 96670 55226. We will take it up right away.

1. At a glance

Regular orders Site-wide sale orders
Return for refund Yes, if unused No
Exchange (colour, size or any other product) Yes, if unused Yes, if unused, for a product of equal or higher value
Sets and gift sets Return or exchange as a complete set, if unused Exchange only, as a complete set, for a product of equal or higher value
Damaged, defective or incorrect items Free replacement or full refund Free replacement or full refund
Window to raise a request 7 days from delivery 7 days from delivery
Cost to you Nil. Asai pays for pickup and shipping. Nil. Asai pays for pickup and shipping.

2. Definitions

  • Day 1 is the date your order is marked delivered. If it is delivered on 1 March, your 7-day window closes at 11:59 pm on 7 March.
  • Unused means the product has never been placed on a heat source, washed, seasoned or otherwise put into service. Section 4 lists what counts as used.
  • Site-wide sale order is an order placed during an announced store-wide sale event, such as ZeroFest or another major promotion. An order that only uses a discount code or coupon outside such an event is a regular order.
  • Set means two or more products sold together as a single unit at a combined price, including cookware sets and gift sets.
  • Exchange means sending back an unused product and receiving a different one in its place: a different colour, a different size, or any other product from the Asai store.
  • Store credit means an Asai store credit or gift voucher, valid for 12 months from issue and redeemable on asaicookware.com.

3. Eligible for return or exchange

A product qualifies only if all of the following are true:

  • The request is raised within 7 days of delivery.
  • The product is unused and in the condition in which you received it.
  • All lids, handles, accessories, manuals, inserts and protective film are included.
  • The original packaging is intact and can be used for the return journey.
  • The product is not excluded under Section 4.

On orders with more than one item, you may return or exchange individual products. Sets must be sent back complete.

4. Not eligible for return or exchange

This section does not apply to damaged, defective or incorrect items, which are covered in full by Section 7.

Used products

We cannot accept cookware that has been used. A product counts as used if it shows any of the following:

  • Cooking marks, oil residue, food stains or burn marks
  • Discolouration from heating or washing
  • Scratches, dents or other damage caused after delivery

Already used the product and facing an issue? Write to care@asaicookware.com or WhatsApp +91 96670 55226. Our founding team handles every query personally and will work with you to resolve it.

Other exclusions

  • Site-wide sale orders: exchange only. Products bought during an announced store-wide sale cannot be returned for a refund. They can be exchanged for another product of equal or higher value.
  • Sets and gift sets. Individual pieces from a set cannot be returned or exchanged on their own, because a set is sold as a single unit at a combined price. On site-wide sale orders, sets can only be exchanged.
  • Free gifts. A free item has no separate return value. If you return the product it came with, the free item must come back unused; otherwise its listed price is deducted from your refund.
  • Products received as an exchange or replacement. These cannot be returned or exchanged again.
  • Gift cards and store credit.
  • Requests raised more than 7 days after delivery.

5. Exchanges

Exchanges are available on every order, including site-wide sale orders. You are not limited to the same product: an unused item can be exchanged for a different colour, a different size, or anything else on the Asai store.

How it works

  1. Contact us within 7 days of delivery with your order number and the product you would like instead.
  2. We confirm your request and schedule a free reverse pickup.
  3. Once the product reaches us and passes a quality check, we dispatch your new product and confirm by email or WhatsApp on the day it ships.
  4. If the product you want is out of stock, we will contact you to choose an alternative.

Price differences

The new product is valued at its current price on our store.

  • Higher value: we send a payment link for the difference. The new product ships once payment is received.
  • Equal value: nothing further to pay.
  • Lower value (regular orders only): the difference is issued as store credit. It is not refunded to your bank account or card. If you would rather have your money back, you can return the product for a refund instead.

On site-wide sale orders, the new product must be of equal or higher value than the price you paid.

If no suitable alternative is available

If your chosen product is out of stock and no suitable alternative is available, we will issue a full refund on a regular order, or store credit for the amount paid on a site-wide sale order.

6. Returns and refunds

Returns for a refund are available on regular orders only, including complete sets.

How it works

  1. Contact us within 7 days of delivery with your order number and your reason for returning.
  2. We confirm eligibility and schedule a free reverse pickup.
  3. Once the product reaches us and passes a quality check, we initiate your refund within 2 working days and share a reference number so you can track it.

Banks typically take a further 5–7 working days to credit the amount.

How much is refunded

You receive the amount you actually paid for the returned product. If a coupon or discount applied to the whole order, it is shared proportionally across the items.

Where the money goes

  • Prepaid orders: to the original payment method.
  • Cash on delivery orders: by bank transfer or UPI. We will ask for your account or UPI details when your request is approved.
  • Shipping: we do not charge for shipping, so there is nothing to refund.

7. Damaged, defective or incorrect products

This section applies to every order, including site-wide sale orders and sets.

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, tell us within 7 days of delivery and share:

  • Your order number
  • Clear photos of the product showing the issue
  • Photos of the outer box and packaging, including the shipping label

Once we verify the issue, you choose what happens next: a free replacement or a full refund. There is no cost to you, and no shipping or handling charge applies.

Defects that appear later

Manufacturing defects that show up after the first 7 days, such as a warped base, a loose handle or rivet, or a coating fault not caused by misuse, are covered by our 2-year limited warranty rather than this policy. See the Limited Warranty for details.

8. Cancellations and undelivered orders

  • Before dispatch: you can cancel any order free of charge by contacting us before it ships. Prepaid orders are refunded in full to the original payment method.
  • After dispatch: the order can no longer be cancelled. Once delivered, the return and exchange rules above apply.
  • Refused or undeliverable prepaid orders: once the parcel is back with us, we refund the full amount paid.
  • Refused cash on delivery orders: repeated refusals may lead to cash on delivery being disabled on your account (see Section 10).

9. Self-shipping

If our reverse pickup service does not cover your PIN code, we will ask you to self-ship the product and share our warehouse address when your request is approved.

  • Dispatch within 5 days of approval.
  • Use a tracked courier such as Blue Dart, Delhivery or DTDC, and share the tracking number with us.
  • Pack the product in its original box with adequate outer protection.
  • We reimburse the actual shipping cost against a copy of the courier receipt, added to your refund or paid by bank transfer for an exchange.

Products lost or damaged in transit on self-shipped parcels are the sender's responsibility, so please insure high-value parcels.

10. Fair use

This policy is written to be generous, and we would like to keep it that way. We may decline a request, or disable cash on delivery on future orders, where an account shows an unusual pattern of returns or exchanges, repeated refused deliveries, or products returned in a condition that suggests use.

11. Contact us

Our customer care is handled directly by our founding team.