Limited Warranty
Asai Limited Warranty - 5 Years of Backed Assurance
Because cookware that passes lab tests should also pass the test of time.
Why a 5-Year Limited Warranty?
At Asai, we build cookware to last, and we don’t just talk about quality — we prove it. That’s why we now offer a 5-Year Limited Warranty. Not to brag, but because we genuinely believe that cookware made right should stay right — for years.
No gimmicks. No fine print riddled with exceptions. Just a fair, long-term promise.
1. What Does “Limited” Mean?
Our Limited Warranty covers manufacturing defects and workmanship issues — not wear and tear or misuse. It’s a commitment to stand by your product when the flaw lies in how it was made, not how it was used.
This is not a full warranty — it won’t cover every possible damage — but it’s a strong and honest assurance against real defects.
2. Warranty Duration and Coverage
Coverage Duration: 5 years from the date of original purchase.
What’s Covered:
- Manufacturing defects (e.g., loose handles, unbalanced base, faulty riveting)
- Ceramic coating or construction flaws (e.g., chipping, delamination) only if reported within 7 days of delivery
- Shipping damage reported within 7 days of delivery
3. What’s Not Covered
We’re clear about what isn’t covered — because that’s honesty too:
- Natural wear of ceramic coating (decline in non-stick over time)
- Stains, discoloration, surface fading
- Damage from:
* High heat (anything above medium flame)
* Metal utensils or abrasive scrubbers
* Dishwashers or ovens
* Sudden temperature shifts (cold water on hot pan)
* Mishandling or dropping
* Stacking without protection
- Use in commercial/industrial kitchens
- Ignoring care instructions
- Cosmetic imperfections that don’t affect performance
4. A Note on Coating Performance
Yes, it’s a 5-year limited warranty.
But ceramic is not magic, it’s science. Over time, the non-stick feel may gradually reduce. That doesn’t mean the pan is unsafe, our ceramic stays chemically stable for much longer.
5. Filing a Claim
Just email care@asaicookware.com with:
- Proof of purchase (invoice)
- Clear photos of the product and the issue
- Short description of the problem
We’ll get back to you within 72 business hours.
If eligible, we’ll inspect and offer a repair or free replacement. If pickup is needed, we’ll handle it.
6. Warranty Conditions
To be eligible:
- Product must have valid proof of purchase
- It must be used at home and per our care guide (below)
- Claims must fall under the scope of manufacturing defects
- Claim must be made within the 5-year window
7. Care Instructions (Mandatory for Warranty Validity)
These are not optional — they are essential:
- Always cook on low to medium heat
- Never preheat an empty pan beyond 90 seconds
- No metal tools — use wood or silicone only
- Hand wash only with mild soap and soft sponge
- Never use dishwashers or ovens
- Let cookware cool before washing
- Stack carefully — use cloth or separators
- Visit asaicookware.com/blog to review all care instructions. You can also whatsapp us to receive care instructions in regional languages to be shared easily with your cooks
8. Questions?
We’re always here.
For queries, support, or anything cookware-related, email care@asaicookware.com or reach out via WhatsApp Instant Support.
Because Health Comes First. And So Should Honesty.
This is Asai.
